Repetition leads to mastery, but only if you’re repeating the right questions. It’s one of the quieter Tony Hsieh Zappos lessons in Delivering Happiness. At Zappos, repetition showed up as asking why again and again. Hsieh wanted to understand why they were building what they were building. Another lesson Tony Hsieh emphasized was deceptively simple: […]
Ask Why, Then Wow Customers: Tony Hsieh Zappos Lessons Read More »
Tony Hsieh founded Zappos, an online shoe company that Amazon eventually bought for over a billion dollars. Before that, he co-founded Link Exchange, an ad network Microsoft bought outright. Somewhere between these two exits, Hsieh arrived at a counterintuitive conclusion: happiness before success mattered more to him than anything else. Delivering Happiness is deceptively simple
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Legendary Nike founder Phil Knight has a simple mantra in Shoe Dog: just don’t stop. You’ll want to quit—everyone does—but you can’t let the urge win. The book circles a handful of themes: doubt, momentum, growth versus safety, fear of failure, and stubborn refusal to lose. Long-distance runner Steve Prefontaine captured it perfectly: “Somebody may
Just Don’t Stop: What Nike’s Phil Knight Learned About Winning Read More »